SPOONER, WI -- Spooner Health today announced that it has been named a 2024 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
As a winner of the Press Ganey HX Pinnacle of Excellence Award®, Spooner Health has ranked in the top 5% of healthcare providers for employee experience over a minimum two consecutive years. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“Spooner Health demonstrates the transformative power of committing to patient-centered care and positive employee experiences that drive effective clinical outcomes," said Patrick T. Ryan, CEO and Chairman at Press Ganey. “By making the human experience a top priority, Spooner Health is setting a new standard for healthcare excellence.”
Since 2008, Spooner Health has been on a journey called the “Commitment to Excellence”. What began with hiring a consulting agency named The Studer Group (now known as Huron), would eventually lead to a complete culture shift making Spooner Health one of the top employers in the nation for Employee Experience.
In addition to receiving the prestigious Pinnacle of Excellence Award, Spooner Health also received the Guardian of Excellence Award for Employee Experience. The highly coveted Pinnacle of Excellence Award for Employee Experience was presented to just nine healthcare organizations across the United States this year. The award represents the hospital’s commitment to ensuring that Spooner Health offers a positive, team-oriented culture where employees feel heard, valued, and supported.
“Achieving the 99th percentile for employee engagement has been a humbling and thrilling experience. Everyone here has worked hard to become the best organization we can be for our patients, neighbors, colleagues, and community,” shared Cindy Rouzer, Human Resource Director for Spooner Health. “This achievement means that our employees feel heard, they feel like they are making a difference, and it means that they enjoy coming to work and caring for our community. At Spooner Health, we are proud to provide exceptional care for everyone who walks through our doors.”
“Our patients at Spooner Health deserve the best care possible. While these awards certainly mean that our staff feels valued and enjoys their work, to me, the deeper impact is the effect that it has on patient care,” said Clint Miller, Chief Nursing Officer for Spooner Health. “Engaged and satisfied staff means better care for our patients and in turn, better clinical outcomes.”
Spooner Health team members celebrate the historic achievement of the Press Ganey Pinnacle of Excellence Award
To learn more about Spooner Health, visit SpoonerHealth.com.
Spooner Health
Spooner Health is a 25-bed critical access hospital offering a wide range of services from emergency and inpatient care to outpatient therapy, surgery, diagnostic imaging, and more. Spooner Health is dedicated to providing high-quality, personalized care that puts people first. Spooner Health is proud to be rated in the 99th percentile for organizational pride and workplace satisfaction, creating an environment where both patients and staff thrive.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
Last Update: Mar 21, 2025 10:25 am CDT
